Before Purchasing

Your Smart Indoor Planter, Bloomengine

Bloomengine, a fully automated planter takes care of sunlight, water, and air ventilation needs with your preferred soil. It is also capable of connecting to the internet via Wifi with a corresponding app that will be available on the Google Playstore and Apple App Store.

*For Your Safety*

• Place the product on a flat, stable surface so that it will not fall over.
• Use only tap water to prevent malfunction. Do not use the following types of liquid. Doing so damages the product: Hot water over 40 degrees as well as water that contains chemicals, fragrance, well water, aroma oil, detergent or alkaline ionized water.
• Be sure to turn off the power when you throw away water. If you turn off the power without shutting off the power supply, water may get inside the unit, causing a malfunction or electric shock.
• If any abnormality occurs, discontinue use and ask for an inspection. Please contact the place of purchase or the Bloomengine Customer Service Center for inspection requests.

*Warranty and After-Sales Service*

• Please make sure that the “Warranty Period” is written on the warranty card.
• The warranty period is one year from the date of purchase. If you need to repair the product, please contact the Bloomengine customer support center. The product will be repaired under the conditions specified in the warranty.
• If you need to repair the product after the expiration of the warranty period, please contact the Bloomengine Customer Support Center. If repair is possible and the function of the product is restorable, we will repair the product for you at your request.
• The maintenance period of repair parts for this product is 5 years after the product is discontinued. Repair parts are the parts necessary to maintain the functions of this product.
• In case of malfunction, attempting to disassemble or repair the product yourself is very dangerous. Never attempt to disassemble or repair the product yourself.

• Consumables (such as seeds) included with this product are not covered by the warranty.

*Service Regulation*

• If defects are discovered within the warranty period, we will pay for replacement and transportation costs. (In case of transportation, please follow our instructions.
• In the case of damage or breakdown of the product by the customer, repair and transportation costs may be charged.
• Please contact our customer center for any damage or defect that occurs during transportation. (Please contact us for damage/defects during transportation within 15 days after receipt of the product.

Bloomengine Customer Service Center:

Shipping Policy

*Shipping Guide*

• Bloomengine takes about 1 week to ship from Korea. The period varies depending on the destination country.
• If there is no stock, it takes 2 ~ 3 weeks.
• If you wish to receive your order within one week after ordering, be sure to contact the customer center before ordering.

*Exchange, Return / Refund*

• Order cancellation, return, and refund is not available for custom-made items.
• No return or refund will be made if genuine product modification or other work is done by the user without prior consultation with the head office.
• You will be charged for the cancellation of your order within 7 days of receipt. (If the product is older than 7 days after receipt, it can not be exchanged or refunded.)

*Case of refund or exchange is not available*

• If the product is lost or damaged due to your own responsibility (except when you have damaged the packaging etc. to check the contents of the product)
• If the value of the product is significantly reduced by your use or consumption.
• If the value of the product is significantly reduced to the point where resale is difficult due to the passage of time.